Refund policy
You may request a return within 30 days of receiving your order.
Return eligibility
To be eligible for a return, the item must be unused and in its original condition and packaging.
For hygiene and health reasons, skincare, beauty and personal care products cannot be returned once the seal has been broken or the product has been opened, unless the product arrived damaged, defective or incorrect.
How to request a return
Email us at info@themastersofglow.com with your order number and the reason for your return.
Please do not send anything back before you receive our return instructions. We will tell you where to send the item, because the return address depends on the product and order.
Return shipping costs
You pay the cost of returning an item, unless:
- the product arrived damaged or defective; or
- you received the wrong item.
Damaged, defective or incorrect products
If your item arrives damaged, defective or incorrect, email us within 14 days of delivery at info@themastersofglow.com with your order number and a photo of the issue. We will send you a replacement or a refund.
Refunds
Once your return has been received and inspected, we will let you know whether your refund is approved.
Approved refunds are issued to your original payment method, in US dollars. Please allow some extra time for your bank or card provider to process and show the refund.
Order cancellations
If you want to cancel an order before it has shipped, email us as soon as possible at info@themastersofglow.com. Once an order has shipped, the return process above applies.
Contact
Questions about returns, refunds or cancellations? Email info@themastersofglow.com. We reply within 1 business day.